Support Policy (Complete Content)

At Gr Mega Mart, hum apne customers ko best support dene ke liye committed hain.
Niche diye gaye rules aur service terms ke under customer support provide kiya jata hai.

1. Support Availability

Humari support team available hoti hai:

• Monday to Saturday

• 10:00 AM to 7:00 PM

Sunday/holiday par limited ya delayed response possible hai.

2. Support Channels

Aap humse niche diye support channels par contact kar sakte hain:

 WhatsApp Support

9507945670

• Fast response

• Order help

• Return/Refund assistance

• Account login support

 Email Support

[email protected]

• Detailed queries

• Billing or technical issues

• Document validation

• Complaint handling

 In-App / Website Support

• “Help & Support” section

• Contact Form

• Order issue raise karna

✔️ 3. What We Support

Hum niche diya support provide karte hain:

 Order Related

• Order status

• Tracking issue

• Late delivery

• Wrong/missing item

• Order not received

• Cancellation request

 Account Related

• Login issue

• Forgot password

• Mobile/email update

• Profile information

• Address update

 Return & Refund

• Damaged / defective item

• Wrong item

• Missing item

• Return process guidance

• Refund timeline clarification

 Product Related

• Product details

• Size chart help

• Availability

• Replacement options

❌ 4. What We Do NOT Support

Hum niche diya requests support nahi karte:

• Illegal product request

• Abusive behavior / misuse

• Fake COD orders

• Price manipulation complaints

• External third-party courier disputes

• Warranty claims (agar product seller warranty me nahi ho)

⚠️ 5. Response Time

⭐ WhatsApp:

30 minutes – 2 hours (business hours)

⭐ Email:

4 – 12 hours (volume dependent)

⭐ Complex Issues:

1–3 working days

6. Complaint Escalation

Agar aapki problem solve nahi hoti:

Level 1

WhatsApp Support → 9507945670

Level 2

Email → [email protected]

Level 3

Escalation team review (3–5 working days)

✔️ 7. Customer Responsibilities

Aapko support smoothly mile, iske liye:

• Correct order ID provide karein

• Clear images/video proof bhejein

• Return/refund rules follow karein

• Polite communication maintain karein

8. Our Commitment

Hum guarantee karte hain:

• Transparent communication

• Fast resolution

• Genuine support

• Customer-friendly policies

Aapka shopping experience humari priority hai ❤️