Welcome to Gr Mega Mart Return Policy.
Hum apne customers ko best shopping experience dene ke liye flexible aur smooth return process follow karte hain.

✅ 1. Return Eligibility

Customer niche di gayi conditions me return request raise kar sakta hai:

• Product defective/damaged ho

• Wrong item deliver ho

• Size/color mismatch received

• Item incomplete ya missing accessories ho

❗ Note:

• Product unused, unwashed, aur original packaging me hona chahiye.

• Return request delivery ke 2–3 days ke andar raise karni hogi.

✅ 2. Non-Returnable Items

Ye items return nahi honge:

• Used / washed products

• Innerwear / socks / hygiene products

• Customised items

• Clearance / final sale products

✅ 3. Return Process

Return ka process simple hai:

1. Customer “My Orders” page se return request submit kare.

2. Proof (photo/video) upload karna mandatory hai.

3. Return request verify hone ke baad courier pickup initiate hota hai.

4. Product pick-up hone ke baad inspection complete hota hai.

5. Refund/Replacement process start hota hai.

✅ 4. Refund Policy

Refund niche process ke mutabik diya jata hai:

• Online Payment (Razorpay/UPI/Card) → 3–5 working days

• Cash on Delivery (COD) → Wallet refund / Bank refund (2–4 working days)

• Wrong item / defective item → FULL refund

• Size exchange → Replacement available (subject to stock)

✅ 5. Replacement Policy

Agar customer ko same product but different size chahiye:

• Seller stock available ho to replacement diya jayega

• Replacement delivery time normal delivery jaisa hi hota hai

✅ 6. Cancellation Policy

• Order pack hone se pehle cancel kiya ja sakta hai

• Pack ho jaye ya dispatch ho jaye → cancel nahi hoga

• COD fake cancellations se account restrictions lag sakti hain

Customer Support

Kisi bhi return/refund issue ke liye contact kare:
 Email: noreply@grmegamart.in
 WhatsApp: 9507945670
 Timing: 10 AM – 7 PM (Mon–Sat)